亚马逊卖家针对客户差评该如何处置

如果收到客户的差评，要第一时间跟客户协商，并在安抚客户的同时，记得引导客户删除差评，删评模板如下，供大家参考。

PC端删除差评的程序:

DeletingAmazonreviewonthecomputer:

OnceyouareonAmazo'；smainpage，clickon"；Accounts&；Lists"；inthetoprightcornerofthepage.

Underthe“Orderingandshoppingpreferences"；listselect"；YourAmazonprofile"；.

Onthispage，youwillseeall.ofyourreviewslistedunder"；CommunityActivity"；.

Clickonthethreedotsinthetoprightcomerofanyofyourreviews.Thiswillpromptyouto"；DeleteReview"；.Makeyourselection，andyourrevievwllbedeleted.

手机端删除差评的程序:

DeletingAmazonreviewonamobiledevice:

OpentheAmazonapponyoursmartphoneortablet.

Tapthethreelinesinthetopleftcornerofthescreentoopenamenuandselect"；YourAccount"；fromthismenu.

Select"；Profile"；fromthe"；PersonalizedContent"；p.

Navigatethispageuntilyoufindthe"；CommunityActivity"；p，whichhasallofyourreviewslistedunderneathit.Tapthethreedotsinthetoprightcornerofthereviewyouwanttodelete.